Privacy Policy
At One Step Ahead Mobility, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website ARCG.com, book an appointment, or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, billing details, and other information you provide when booking appointments or contacting us.
Health Information: Information related to your medical history or treatment (only when voluntarily shared for booking or consultation purposes).
Technical Data: IP address, browser type, device information, and usage data when you visit our website.
Cookies and Tracking: We use cookies to improve your browsing experience and analyze website traffic.
2. How We Use Your Information
We use the information we collect to:
Provide and improve our physiotherapy services.
Book and confirm appointments.
Send appointment reminders, invoices, or important updates.
Respond to your inquiries and requests.
Improve our website and user experience.
Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal data. We may share your information only in the following cases:
With trusted third-party service providers (such as payment processors or booking platforms).
When required by law or government authorities.
To protect our legal rights, safety, and security.
4. Data Security
We take reasonable steps to protect your personal and health information through secure servers, encryption, and restricted access. However, no method of online transmission or storage is 100% secure.
5. Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal information.
Withdraw consent for data processing.
Request a copy of your data.
Opt-out of marketing communications.
To exercise these rights, contact us at info@ARCG.com.
6. Cookies
We use cookies to:
Improve site functionality.
Remember user preferences.
Analyze website traffic.
You can disable cookies in your browser settings, but this may affect your website experience.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
One Step Ahead Mobility
Email: info@ARCG.com
Phone: 416-783-7175
Address: 2790 Bathurst Street, Toronto, ON M6B 3A5